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Family Satisfaction Survey Results

Each year the DMVA veterans homes send a family satisfaction survey to the families of each skilled nursing resident. Two global questions included in the survey ask how the families to rate the overall satisfaction with the facility, and if they would recommend the facility to others. These are the results for the latest surveys: Delaware Valley Veterans' Home; Gino J. Merli Veterans' Center; Hollidaysburg Veterans' Home; Pennsylvania Soldiers' & Sailors' Home; Southeastern Veterans' Center; Southwestern Veterans' Center

Delaware Valley Veterans' Home

Testimonials From the Survey Participants

"I thank God everyday for this facility and the great people that take care of my son."

"Excellent service and care. Would highly recommend facility to another family member or friend."

"Our family has been very happy with the care our uncle has received at DVVH. All of the staff are very caring and compassionate."

"This was the hardest decision I've had to make in my life. I'm so thankful for your facility. I feel secure knowing my father is well taken care of."

Gino J. Merli Veterans' Center

Testimonials From the Survey Participants:

"I had my father in another home for 6 months, and since he has been a resident at the Gino Merli Center he is a new man. He is content and with other veterans from World War II. I have had friends who had family members at the Gino Merli Center and recommended it to me. I couldn't have found a better place for my father."

"Staff is great. Best facility around!"

"All staff keeps me up-to-date to any changes or concerns all the time. Our family is very happy we chose Gino for our dad."

"Gino Merli Veteran's Center is the best. Third floor South rocks. Awesome job."

"Gino J. Merli is the best. I am so glad my dad lives at the Veterans Home. We love all the staff. Godd bless them!"

Hollidaysburg Veterans' Home

Testimonials From the Survey Participants:

"The staff truly cares about the residents."

"We are extremely pleased with the professional and friendliness of the entire staff at HVH."

"Since my father has been a resident, he is most content I have seen him in a long time. It also gives me peace of mind that he is safe and cared for by kind and caring professionals!"

"Everyone at the home is very friendly and helpful. Thank you for taking great care of my father."

Pennsylvania Soldiers' & Sailors' Home

Testimonials From the Survey Participants:

"The Erie Soldiers' and Sailors' home is the perfect environment for my mother. I thank god everyday that they were able to get her into the facility."

"PSSH is a god-send to our family! Thanks so much for everything!"

"The employees at the home have been very easy to work with. We appreciate the way they have treated my husband in the last two years. Thank you so much!"

"My mother could not be in a better place during her twilight years. Thank you from the bottom of my heart for caring for her."

Southeastern Veterans' Center

Testimonials From the Survey Participants:

"Our family and mother have found the Southeastern Veteran's Center to be a top-notch facility!!!"

"I highly recommend this facility. The nurses, doctors and aides are very caring with the residents."

"My Dad says he really likes it at the SEVC!!"

"I'm very happy with the care and dignity my Dad receives!"

Southwestern Veterans' Center

Testimonials From the Survey Participants:

"SWVC has been one of the best decisions that both I and my mother has made concerning healthcare."

"Every time we visit the staff is informative and very nice. We always get a call if there is even the smallest concern. What we see makes us feel he is safe."

"Our brother is very well taken care of and we are always treated with kindness."

"Southwestern Veterans' Center has always provided excellent care for my husband. Both the facility and staff are outstanding."