Family Satisfaction Survey Results
The family of each skilled nursing resident throughout the PA DMVA Homes system was recently sent a family satisfaction survey. Two global questions included in the survey ask how the families to rate the overall satisfaction with the facility. The second question asks if they would recommend the facility to others. These results demonstrate a very high level of family satisfaction for the Gino Merli Veterans’ Center.
Testimonials From the Survey Participants:
"I had my father in another home for 6 months, and since he has been a resident at the Gino Merli Center he is a new man. He is content and with other veterans from World War II. I have had friends who had family members at the Gino Merli Center and recommended it to me. I couldn't have found a better place for my father."
"Wonderful center with great staff. Thank you!!!"
"All the staff at Gino Merli are mine and my father's heroes. They are like family. Always there to help."
"I cannot say enough about the kindness shown to my husband during his stay at Gino Merli Veterans' Center—they have been extremely professional and caring."