Family Satisfaction Survey Results
The family of each skilled nursing resident throughout the PA DMVA Homes system was recently sent a family satisfaction survey. Two global questions included in the survey ask how the families to rate the overall satisfaction with the facility. The second question asks if they would recommend the facility to others. These results demonstrate a very high level of family satisfaction for the Southwestern Veterans Center.
Testimonials From the Survey Participants:
"SWVC has been one of the best decisions that both I and my mother has made concerning healthcare."
"Every time we visit the staff is informative and very nice. We always get a call if there is even the smallest concern. What we see makes us feel he is safe."
"Our brother is very well taken care of and we are always treated with kindness."
"Southwestern Veterans' Center has always provided excellent care for my husband. Both the facility and staff are outstanding."